12 Quick and Easy Engagement Automations for Customer Success
Whether it’s scheduling meeting requests, sending follow-up emails, or identifying opportune outreach moments, automation gives you a sixth sense and an extra hand (or 20) to drive more effective engagements across all your accounts. By programming repetitive tasks and trigger-based communications – built on behavior, lifecycle, or product usage – you never miss an opportunity to capitalize on your customers’ most pressing pain points, needs, and wants.
Top 5 Must-Attend Virtual Conferences for Customer Success
For many of us, 2020 will be known as the year business conferences moved from convention halls to online. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. Check out our list of five upcoming virtual conferences taking place this fall that you don’t want to miss.
Tips & Tricks: Column Sets
Columns Sets make it easy to share meaningful views of customer data with your team, quickly view the same Segment through multiple lenses, and leverage the same view across multiple Segments. Watch Rachel Gurman, Customer Success Manager, latest Tips and Trick’s video to learn how to create and save Column Sets.
The Customer Success Economy
In this new book, Nick Mehta (BIG RYG speaker) and Allison Pickens share how Customer Success is practiced at organizations across various industries. Get your own copy today to learn why every aspect of your business model needs a paradigm shift.
Ask yourself, are your customer conversations and QBRs really about them - or are you focused on asking what they think about your product? Do you understand the "why" that drives their day to day prioritizes? Join this webinar to learn how to have more strategic customer conversations.
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