3 Considerations Before Building Customer Success Software In-House
If you’re thinking of building a Customer Success platform in-house, there’s a few things you ought to know.
Your choice will largely depend on your scope, budget, resources (expertise), and timeline for the software – this is obvious. But just because you can build, doesn’t mean you should. This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform.
ChurnZero Tips & Tricks: Re-Ordering Your Account Profile
As your processes mature, you may find the need to re-arrange fields in the ChurnZero application. The Custom Fields section allows you to do this. Watch our latest Tips & Tricks video with Bri Adams, CS Team Lead, to see how you can re-order and group fields together in your Account Profile so you have complete control over the data you want to manage.
On-Demand: BIG RYG Customer Success Conference
BIG RYG is an annual conference for Customer Success leaders and their teams. With a mantra ‘Speak Simply, Be Real, and Challenge the Audience’, we addressed the most current, relevant and emerging Customer Success topics. View the recordings of the 2020 BIG RYG Customer Success Conference now, On-Demand.
Join us for this webinar with Andrew Ledet, Director of Customer Success at G2 and Bora Lee, CS Team Lead at ChurnZero. The duo will highlight how modern Customer Success teams can maximize insights from customer reviews to drive recurring revenue.
Calling all Customer Success Leaders - Please complete this 10-minute survey about your team from our friends at ESG Success for your chance to win a $100 Amazon giftcard or a pair of Apple AirPods.
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