5 Ways to Reduce Churn by Delivering a Consistent Customer Experience
Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim:
According to research by the Bain & Company, “A 5% increase in customer retention can increase profits by 25% to 95%.”
Plus, “Businesses miss out on$1.6 trillion from losing customers to a competitor.”
And finally, “Acquiring new customers costs5 timesas much as retaining existing ones.”
Clearly, reducing customer churn is a profitable endeavor for companies and customers alike. So we have highlighted tried-and-tested strategies that can help reduce churn and iron out your customer experience.
Walter Swenke, Training Success Manager, shared how SafetySkills’ Training Success Team is proactively engaging their customers by utilizing ChurnZero. Read on to learn how Walter and his team used ChurnZero to quickly communicate a new training offering at the onset of COVID-19 to ensure their customers were informed and engaged.
ChurnZero Employee Spotlight: Meet Jack Moynahan
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. Meet Jack Moyahan, Implementation Specialist at ChurnZero, and learn what Jack has to say about bringing customers onboard through kickoff welcome calls and the technical requirements of a ChurnZero implementation.
Now more than ever, the success of customers and suppliers is inextricably linked. Yet, despite this new mutual-success dependency, many organizations are still using traditional, ineffective, and outdated customer engagement approaches. This webinar introduces a Success Chain Management model. Join the webinar to learn how using the concepts and practices of the Success Chain can help you better engage your customers to maximize mutual success.
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