6 Ways to Get Customer Success More Clout (and a Seat at the Table) - Part 2
This is the second installment of a two-part article that was adapted from one of our most popular sessions at BIG RYG (ChurnZero’s annual Customer Success conference). Presented by Anna Talerico of Arthur Ventures, “When Customer Success Is a Second-Class Citizen” takes a hard and honest look at why growing Customer Success teams are so often underfunded, marginalized, and neglected within their organization.
Picking up where we left off in part one, let’s look at how Customer Success can shift internal perceptions of their storytelling from “I’ve heard this one a thousand times” to “You now you have my full attention” using data and cold, hard facts.
Join this webinar to benchmark your team against others in the industry, get first hand reactions to the survey results from leading consultants and take away maturity and growth recommendations for your Customer Success team.
Best Practices for Year-End Planning
The end of the year is a busy time for CS teams. Businesses are under pressure to finish out the year strong, perform QBRs, determine and refresh KPIs for the new year, finalize budget - and most importantly ensure your customers are successful going into the new year. Download this eBook to get advice for your year-end planning.
ChurnZero - #1 G2 Momentum Leader
ChurnZero gained more momentum than any other Customer Success company on G2 for the 6th quarter in a row, since this grid debuted. To find out why our customers rate us so highly and understand the impact we can bring to your Customer Success team, sign up for a quick demo today.