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9 Must-Have Integrations to Level Up
Customer Success Software

It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products.

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. Not when there are other products leaders dedicated to being the best at what they do in their respective functional areas.

We stick to our circle of competence and focus on our area of expertise: Customer Success software. Not CRMs. Not product management. Not chat.

It’s Customer Success for us.

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first.

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with.

Continue reading on the blog to see what your CS tech stack should look like.

ChurnZero Product Updates

Have you checked out the new Product Updates section of the knowledge base? This section will help you stay up to date on what's new in ChurnZero. Click below to view our latest product enhancements including sync statuses, contact filters in event segments and emojis in messages.

CS Team Spotlight - FloQast

We sat down with Sana Farooq, Customer Success Operations Manager at FloQast, to learn how the FloQast Customer Success Team is keeping their customers at the center of what they do in spite of their tremendous growth. Read on to learn more about their time, and how they are leveraging ChurnZero.

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"That’s enough about me, let’s talk about you. What do you think of me?” This great movie quote describes how customers often perceive their vendor interactions. Join this webinar to learn how Customer Success Mangers can frame customer conversations, ask the right questions, and follow up the right way.

Customer Success Around the Web

Who Owns SaaS Customer Expansion and Renewal? – Determining if Sales or Customer Success should own customer expansion and renewals is the age-old SaaS question.
The Ultimate Guide to Growing and Keeping Your Customer Base– Use this guide to learn how you can build and retain your current customer base.
The Importance of Sharing Customer Data– See how to avoid being data hoarder.

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Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

9 Must-Have Integrations to Level UpCustomer Success Software

CS Team Spotlight - FloQast

Customer Success Around the Web

9 Must-Have Integrations to Level Up
Customer Success Software