An Abbreviated Guide to Customer Satisfaction Surveys (NPS, CSAT, CES)
If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that covers three of the most popular survey types: NPS®, CSAT, and CES. We stick to the basics and use bulleted lists with the goal of making this guide as useful and condensed as possible. It’s by no means exhaustive, but it’s a helpful starting point to familiarize yourself with customer satisfaction surveys before deciding to dive deeper into the nuances of each type.
ChurnZero is introducing two new ways to survey your customers: Customer Effort Score (CES) and Customer Satisfaction (CSAT) surveys. Together with our current Net Promoter Score® (NPS) tool, ChurnZero's CSAT and CES Surveys allow you to solicit valuable customer feedback to measure customer sentiment and satisfaction toward your product or business. Click below to learn more about this exciting new feature.
Announcing the Winners of ChurnZero's 2002 ChurnHero Awards
Superior Customer Success programs set great companies apart from their peers. Aligning client and vendor goals to create mutually beneficial outcomes can make a big splash – not just on customer loyalty and happiness, but also your bottom line. That’s why, starting this year, we’re recognizing organizations that have shown a commitment to fostering customer centricity with the 2020 ChurnHero Awards. Read on to learn about this year’s ChurnHero Award Winners.
Join us for this webinar with Andrew Ledet, Director of Customer Success at G2 and Bora Lee, CS Team Lead at ChurnZero. The duo will highlight how modern Customer Success teams can maximize insights from customer reviews to drive recurring revenue.
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