Webinar: Why It's Time to Build a 'CS Ops' Role
Much like the evolution within the Sales team and the creation of “Sales Ops”, Customer Success is on a similar trajectory. It is becoming vitally important to drive successful outcomes for your customers (i.e. Customer Success) and it is even more critical to build out “Customer Success Operations”.
In this webinar, Jason will talk about the evolution of Customer Success Operations and how it can impact SaaS businesses. We’ll look to hit on several key topics including:
- How to define the ‘CS Ops’ role
- What’s it like to drive transformative change to internal processes
- What types of metrics should this role be responsible for
- How can systems and tools empower your customer teams