Customer Education: The Secret to Scale in Customer Success
Over the past several years, B2B SaaS companies have made a wave of investments in growing Customer Success functions. As those companies grow, they must hire small armies of CSMs, Support reps, and Services specialists. Not only must these companies compete for the same talent, but they inflate their Customer Retention Costs. In this webinar, you'll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education.
In this webinar we'll discuss:
- How Customer Education scales a Customer Success team,
- Which components to include in your Customer Education program
- Tips for making your Customer Education as successful as possible