Webinar- Lessons Learned: A Reflection on Customer Journey Mapping
A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. By understanding your customer's journey, you can better deliver on their expectations.
For those of us who have never created a journey map before, it might seem like an intimidating development to undertake. That’s why we have asked one of our customers to share their experiences and lessons learned in building out a customer journey map.
Join this session to learn:
- Why you should consider developing a customer journey map
- How to get program buy in from cross-departmental teams
- Questions to ask to gather information from key stakeholders
- How to develop a framework that can work for your organization
Speaker: Sarah Dunn, Federal Customer Success Team Lead, Quorum