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Customer Success is Changing:
Top SaaS CEOs reveal What's Ahead

No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success.

At BIG RYG, ChurnZero’s annual Customer Success conference, we hosted a panel discussion featuring CEOs of SaaS companies that are (re)defining the future of customer success, engagement, and experience. The expert panel included Pendo.io CEO and Founder Todd Olson, Gainsight CEO Nick Mehta, and G2 CEO and Founder Godard Abel.

Moderated by ChurnZero CEO and Founder You Mon Tsang, the panel explores three bold predictions for customer-facing teams as well as what lies ahead for Customer Success.

You can watch the recorded panel discussion for free, in addition to all BIG RYG sessions. So, be sure to check out our entire on-demand library with topics ranging from building Customer Success Operations and remote teams to scaling Customer Success and earning a seat at the table. We may be biased, but if these sessions were on Rotten Tomatoes, they’d – no question – join the likes of Toy Story and The Godfather in the 100% rating club.

Now, continue reading on the blog to get back to the future and see what's ahead for Customer Success.

Product Update: Enterprise Edition

ChurnZero is introducing a new product version designed for mature teams who are established or scaling rapidly. Our Enterprise edition includes advanced features focused on deeper reporting and complex use cases. Click below to learn more about our new product edition.

Review ChurnZero on LinkedIn

We want to hear from you! You’re invited to review ChurnZero on our LinkedIn Product Page. To leave a review, simply navigate to ChurnZero’s LinkedIn Page, click Products on the left side, and click "Review This Product".

CZ_Resource_Webinar_1200x627 November G2

Join us for this webinar with Andrew Ledet, Director of Customer Success at G2 and Bora Lee, CS Team Lead at ChurnZero. The duo will highlight how modern Customer Success teams can maximize insights from customer reviews to drive recurring revenue.

Calling all Customer Success Leaders - Please complete this 10-minute survey about your team from our friends at ESG Success for your chance to win a $100 Amazon giftcard or a pair of Apple AirPods.

Customer Success Around the Web

How to Prepare an Effective Quarterly Business Review– Find out what are the must-dos for your next QBR with a customer.
Employee & Customer Success: Helping to Deal with Ambiguity and Stress – Learn what you should be doing to help support both employees and customers during this time.
Managing Renewals Early on in the Customer Journey – See why you should bring up renewals early on with your customers and how it can actually cause less friction.

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Customer Success is Changing:Top SaaS CEOs reveal What's Ahead

Product Update: Enterprise Edition

Customer Success Around the Web

Customer Success is Changing:
Top SaaS CEOs reveal What's Ahead