Customer Success Operations 101: Drive Productivity with Purpose, People and Process
Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. They focus on how to get things done faster, better, and more efficiently.
Following the trajectory of these more established functions, the next natural progression in Customer Success’ evolution is specialization. As Customer Success teams continue to mature, and their need to scale and automate grows, having their own operations roles will become evermore essential and prevalent.
Meet the Customer Success team at Mailchimp, an all-in-one Marketing Platform for small businesses. Since implementing ChurnZero, the Mailchimp team is able to proactively engage with their customers through enhanced Customer Success strategies. Read on to learn more about Mailchimp’s CS team and how they utilize ChurnZero to foster customer engagement.
ChurnZero Academy
Reporting is a critical piece in improving business processes, understanding where efficiencies can be created, and how your team is performing against your benchmarks. Join us Monday, June 15 at 2PM EDT for a live ChurnZero Academy Webinar on “Reporting - Daily Dashboard, Live Exports, and Reports” to learn how to best utilize standard vs. custom dashboards and reports.
It is no secret that customer churn hits recurring businesses hard, but what is the real impact for the long-term health and valuation of the company? To better understand that impact and the associated business risk of churn, join our webinar with two leading experts in the industry from SaaS Capital and Software Equity Group, as they share SaaS retention benchmark data, so you can see how your company stacks up.
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