View in browser

Hobbying Hard or Hardly Hobbying? Relatable Quarantine Fails from the ChurnZero Team

Hi there, I’m Emily, the content marketing manager at ChurnZero. This week, I’m interrupting your regularly scheduled programming of Customer Success expertise to bring you a refreshing read on the ChurnZero team’s shameless quarantine fails. Why? Because it’s Friday, and somehow already October (spooky), and who doesn’t enjoy bonding over the relatable downfalls of others?

But first, a quick PSA: don’t forget to register for BIG RYG, ChurnZero’s free virtual Customer Success conference happening next Thursday, October 8. It’s like an all-you-can-eat buffet of educational content (except without the long lines, shared serving tongs, and questionable fondue chocolate fountain). Feast your eyes on our agenda with 20 sessions covering topics from CS Ops and renewal ownership to Product alliances and scaling secrets. Come hungry for expert knowledge and leave deliriously stuffed with practical takeaways. And since it’ll be recorded, you can help yourself to seconds anytime you want – no judgment here. Register now.

Now continue reading on the blog for a laugh and to see what quarantine fails the ChurnZero team has been up to.

Last Chance to Register for BIG RYG!

We’re counting down the days until ChurnZero’s BIG RYG Customer Success Conference. Join us October 8th for a free, half-day virtual event focused on all things Customer Success. With 30+ speakers and 3k+ attendees, you won’t want to miss this opportunity to hear from top CS leaders in the industry, and network with your fellow CS colleagues.

Dear Abby Hammer, When are customers ready for an upsell?

My company is less experienced when it comes to driving expansion sales. Our CSMs sometimes feel timid asking customers for money. That said, we know that in order to grow, Customer Success (and expansion selling!) is key. How can I tell my team that now is the right timing for expansions? How can I get my team more comfortable with selling?
-Striking a Balance Between Success and Selling

CZ_Resource_Webinar_1200x627 November G2

Join us for this webinar with Andrew Ledet, Director of Customer Success at G2 and Bora Lee, CS Team Lead at ChurnZero. The duo will highlight how modern Customer Success teams can maximize insights from customer reviews to drive recurring revenue.

Customer Success Around the Web

Scaling Customer Success Part 1 – Understand the case for change and why scaling CS is necessary.
Building Healthy Competition into your Customer Success Team – Check out these tips for motivating your CS team.
Why CS & Sales Should be Friends, not Enemies – See six reasons why CS and Sales need to work together.

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.