As you stand up your Net Promoter Score ® (NPS) program and responses start flowing in, it can be exciting to read the feedback and calculate your NPS score. But what does that NPS number really mean?
Sure, a positive number is positive, and a negative number is, well, negative, but how do you know when your NPS is good, and when it has room for improvement? How can you compare your score to others in your industry, or to any general benchmarks?
The REST API is a new way for users to extract data from the ChurnZero instance. REST – standing for Representation State Transfer – is a type of API that increases the efficiency of communications. With this new API, you’re empowered to incorporate ChurnZero data into BI tools like Tableau, Excel, and other internal systems.
Tips and Tricks: Recurring Tasks on an Account
Are you curious how to setup recurring tasks in ChurnZero? Join Morgan Carson, Implementation Specialist as she shares how easy it is to create a recurring task series on an account or contact level. Reoccurring tasks are the perfect way to stay organized and up to date on your customer accounts at a frequency of your choosing.
Join us for this webinar with Andrew Ledet, Director of Customer Success at G2 and Bora Lee, CS Team Lead at ChurnZero. The duo will highlight how modern Customer Success teams can maximize insights from customer reviews to drive recurring revenue.