Leveraging Alerts to Drive Action
In Customer Success we often find the need to drop what we’re doing when urgent customer developments arise. It’s important to be there for your customer when it matters and at the moment they needs us. Proactiveness is a must for any high preforming Customer Success Team.
Well-timed and thoughtfully strategic alerts empower CS teams to go from good to great. Real-time Alerts notify your team when high-priority customer situations arise. They help you understand your customer’s behavior and by doing so can act as growth driver across your entire company.
In this 20-minute webinar, we’ll cover:
✔ How to leverage Alerts to accelerate expansion
✔ Why Alerts can prevent savable churn
✔ Driving a culture of accountability with Alerts
Presenter: Brian Hoffman, Account Executive, ChurnZero
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