How to Understand Usage Data
Did you know that you currently hold the key to optimizing your customer experience? The data you already collect from interacting with your customers can pay big dividends. Regardless of their channel, organizing and making sense of this data is a must. It's a proven way to better understand your customers' experience and behavior. Click the video below to learn how Customer Success organizations can both organize and apply their product usage data.
In this 20-minute webinar, we’ll cover:
- How to interpret usage data to drive more proactive engagements
- Why utilizing usage data is key to reducing a customer's time to value
- Applying usage data across different segments to help influence product decisions
Presenter: Areya Dargahi, Account Executive, ChurnZero
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