NPS - Using Net Promoter Score to Drive Improvement
What do your customers really think of your brand or products? Are they loyal? Do they like you enough to recommend you to their friends or colleagues?
Every company is looking for the most effective way to collect and measure meaningful customer feedback – and Net Promoter Score (NPS) is often the key metric of choice.
Listen this webcast to learn the following:
• How to administer and calculate NPS surveys
• Who you should be surveying and how frequently
• Strategies to help increase survey response rates
• Recommended follow-up actions for each segment
• Methods to supplement NPS for enhanced customer feedback
• How to integrate your NPS with health scores, alerts and campaigns
Whether you are new to health scores or a veteran, there will be new things for you to learn.