SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience.
Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. For this reason, everyone is trying to crack the code on how to create the optimal onboarding experience. Exactly how do you get customers to embrace your product instead of merely moving (erm, politely pushing) them through the motions and hoping for adoption?
That’s what we set out to ask the Customer Success experts. Because one of the best ways to learn is from those who have already achieved what you’re trying to do. They’re intimately familiar with the struggles faced, missteps made, and “had I only known sooner” pangs felt along the way. So, learn from the failures (and successes) of others whenever you can; then, go make your own.
To hear exactly what the experts had to say on how to crush onboarding, download the full eBook. (You’ll want to read it as the meat is in the details.)
But if you’re still feeling noncommittal continue reading on our blog to get a taste of the topics and takeaways we delve into.
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