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Customer Newsletter Announcement

At ChurnZero, our priority is ensuring our customers’ success. To help us in this mission, we are enhancing our weekly Customer Newsletter called Fighting Churn. Delivered every Friday, Fighting Churn provides a way to keep you up-to-date on everything Customer Success and ChurnZero.

Debuting today, the newsletter will provide our customers with our latest blog posts, upcoming and on-demand webinars, industry news and ChurnZero ideas and inspiration.

Customer only features will be shared throughout the month including:

Dear Abby Hammer – An advice column for ChurnZero customers? Our monthly feature Dear Abby Hammer provides just that. Customers are invited to submit their questions about CS or using ChurnZero to our CCO Abby Hammer.
- Do you have a burning question for ChurnZero’s Chief Customer Officer to address? This is your chance! Submit your question to Abby Hammer here.
Customer Team Spotlights – Our customers are doing great things with ChurnZero. This Q&A style feature highlights CS teams, what they’re doing and what they've learned along the way.
- We invite customers to be highlighted in our CS Team Profile feature. To be included, email hkeener@churnzero.net
Tips and Tricks – in this feature our Customer Success Managers will share ideas on how you can best leverage ChurnZero. This feature centers around a common CS challenge and how ChurnZero can help.

If you have an idea you’d like to see in the customer newsletter, we’d love to hear it.

Q&A: Customer Success - Gain Strength Now

Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Based on company finances, CEOs and CFOs are determining which roles are necessary and nice-to-have.

To explain why Customer Success should be deemed essential, we hosted a webinar with Executive Director Mikael Blasidell from the Customer Success Association and Customer Success Consultant Ed Powers from Service Excellence Partners. Our panel discussed the financial effects of eliminating Customer Success during the pandemic and how Customer Success can become a source of financial strength.

If you missed the webinar, you can watch it on-demand here.

Continue reading on the blog to find out how your Customer Success team can gain strengthen in your organization now.

Dear Abby Hammer,

I’m planning to shift around some of my customers to different CSM's on my team. How can I use ChurnZero to ensure a smooth transition? I’d like to minimize the impact on our customers and make sure they still feel supported.

-Seeking a Smooth Transition

ChurnHero Awards

The ChurnHero Awards will recognize our customers for their commitment to best-in-class Customer Success. Tell us about the specific scenarios, challenges and situations your company has faced on your journey to customer-centricity. Act fast – submissions close 6/1/20.

On-Demand Customer Webinar Recording:
Customer Success During COVD-19: ChurnZero Configurations

Customer Success Around the Web

Losing Your Executive Sponsor Without Losing Your Customer– The exit of a champion is one of the most common reasons for churn in SaaS companies for many reasons, learn how to prevent that from happening.
Keeping CS Teams Engaged While Remote– Check out these activities to inspire you and your teams to stay engaged and motivated during this unprecedented time.
How Customer Success Can Come Our of This Crisis Stronger– Find out why shifting to XaaS is more important now than ever.

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.