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Q&A: How To Transform Reviews Into Recurring Revenue

Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation.

Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities.

During our webinar with G2, we shared how modern Customer Success teams maximize insights from customer reviews to drive recurring revenue, including how to:

Know when a customer is most primed to leave a raving review – and how to perfectly time your ask
Spot the early “I’m just looking” warning signs of churn by seeing when customers shop around behind your back
Protect your customer base using competitor intel that’s hidden in plain sight

If you missed the webinar, you can watch in on-demand.

Continue reading on the blog to get a recap of the Q&A with CS leaders from G2 and ChurnZero to learn how to turn reviews into revenue.

ChurnZero Tips & Tricks: Meeting Follow Ups Made Easy

The Calendar Integration allows you to easily display your customer meetings on your Command Center, but did you know you also can log activities and run plays with a few short clicks from your Calendar? Watch Chase Tinkham, Customer Success Manager, walk through how to quickly follow up with an account after a meeting without leaving the Command Center.

Recording: ChurnZero Customer Webinar

View this recording for an inside look at the past, present, and future of ChurnZero. This one-on-one conversation between CEO You Mon Tsang and CCO Abby Hammer reveals what's ahead for ChurnZero and our customers.

CZ_Resource_Webinar_1200x627 December Survey (002)

Join this webinar to benchmark your team against others in the industry, get first hand reactions to the survey results from leading consultants and take away maturity and growth recommendations for your Customer Success team.

Customer Success Around the Web

8 Steps to Creating an Effective Email Onboarding Sequence– See how you can use an engaging email sequence to onboard your customers.
Proactive Customer Expansion Strategies – Learn how to implement customer expansion strategies that can be beneficial for your customers and your company.
Intangible Skills to Look for in Your Next CSM Hire – Find out what skill sets and mentalities you should be looking for to build out your CS team.

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.