It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation?
To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar.
During the webinar, we discussed:
- How customer retention impacts the valuation of your company
- The compounding effects that churn has on your bottom-line
- How Customer Success can effectively drive retention
- What data you need to get the investment in your Customer Success team
If you missed the webinar, you can watch it on demand.
Continue reading on the blog to see a recap of the very informative Q&A session we had with these two industry SaaS leaders.