Customer Health: How to Operationalize Your Data to Understand, Identify and Forecast Customer Churn

Wednesday, October 27, 2:00 - 3:00 PM EDT

Customer health scores give Customer Success teams a deep understanding of a customer's likelihood to renew and are a leading indicator that there may be an issue with an account. But a customer health score is only as good as the sum of its parts. 

Join this webinar with Bora Lee as she walks you through how to measure the effectiveness of your customer health scoring to maintain its accuracy. 

During this webinar you will learn:

  • What a customer health score is and how it can be structured to support your Customer Success objectives
  • To understand what inputs contribute to proactively identifying at risk customers  
  • The process iteration required to move a health score from predicting general customer health to forecasting customer retention
Speaker: Bora Lee, Manager, Customer Enablement, ChurnZero


Bora webinar page lower