WEBINAR:

The Next New Normal: Maturing Your Customer Engagement Approach to Meet Modern Needs

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Now more than ever, the success of customers and suppliers is inextricably linked. Customers cannot succeed without embracing great products and services from their suppliers. Suppliers can't grow and succeed without the customer achieving their objectives, providing feedback, and offering great social proof of their results. 

Yet, despite this new mutual-success dependency, many organizations are still using traditional, ineffective, and outdated customer engagement approaches. 

This webinar introduces a Success Chain Management model. It shows how using the concepts and practices of the Success Chain to better engage your customers to maximize mutual success. 

Join this webinar to learn:

• What is the Success Chain and how customers and suppliers are linked
• How to use the Success Chain model to engage your customers better and get them to take actions that increase mutual success
• How to improve and mature your Customer Success program to increase mutual success
• How to apply the Success Chain concepts to confidently engage your customers and grow revenues by requesting expansions, feedback, references, and social proof